Return Policy
If you received the wrong items or the items you received are defective, please email zerlhs@hotmail.com to discuss further.
If you are not satisfied with the goods received, you may return them to us within 14 days of receipt, provided they are in original and saleable condition.
Once returned, you are entitled to a full refund, which does not include the cost of return shipping. We cannot refund or exchange items that appear to be used, opened, or not in original condition.
Return Terms and Guidelines:
All returned items must be unused, unopened and with original plastic packaging. We are not responsible for the cost of returning items. Please ensure that all returned items are properly packaged so that they are not damaged in the mail. Ensure that all return packages are shipped with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return shipping. Make sure the return form is approved - without approval, this may result in your return not being processed.
Easy returns in three simple steps:
Step 1: Request return information using the contact form below. Provide your order number, email address and reason for return.
Step 2: Send your order Send the items to the return address. Make sure you provide the package with a Track and Trace code. As the sender, you are responsible and we don't want any misunderstandings.
Step 3: Receive the purchase amount in your bank account Once we have received the package, we will make sure that the purchase amount is back in your bank account within five working days.
Contact us For questions or comments please email zerlhs@hotmail.com
If you are not satisfied with the goods received, you may return them to us within 14 days of receipt, provided they are in original and saleable condition.
Once returned, you are entitled to a full refund, which does not include the cost of return shipping. We cannot refund or exchange items that appear to be used, opened, or not in original condition.
Return Terms and Guidelines:
All returned items must be unused, unopened and with original plastic packaging. We are not responsible for the cost of returning items. Please ensure that all returned items are properly packaged so that they are not damaged in the mail. Ensure that all return packages are shipped with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return shipping. Make sure the return form is approved - without approval, this may result in your return not being processed.
Easy returns in three simple steps:
Step 1: Request return information using the contact form below. Provide your order number, email address and reason for return.
Step 2: Send your order Send the items to the return address. Make sure you provide the package with a Track and Trace code. As the sender, you are responsible and we don't want any misunderstandings.
Step 3: Receive the purchase amount in your bank account Once we have received the package, we will make sure that the purchase amount is back in your bank account within five working days.
Contact us For questions or comments please email zerlhs@hotmail.com