Refund policy
At Zery Products, we strive to offer excellent service and a pleasant shopping experience to all our customers. Our refund and return policy is carefully designed to ensure maximum satisfaction, under certain conditions. Please review the following guidelines regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for return shipping costs. Zery Products does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 10 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to zerlhs@hotmail.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Zery Products is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at zerlhs@hotmail.com.